Acceptance of Terms

   By accessing or using the products and services offered by Maam Made It, you agree to be bound by these Terms and Conditions. Maam Made It reserves the right to update or modify these Terms and Conditions at any time. All content and materials on the Maam Made It website are protected by copyright and other intellectual property laws. Customers may not reproduce, distribute, or use our content without permission.

Limitation of Liability

   Maam Made It is not liable for any direct, indirect, incidental, or consequential damages. Our total liability is limited to the amount paid for the product or service.

Contact Information/ Business Hours

To ensure efficient communication and support, please familiarize yourself with our customer contact policy:

• Phone Support  854-900-2219

Mon - Sat: 1:30pm - 4:30pm EST

Sun: 9am - 8pm EST

• Text and Email (Sun - Sat) 854-900-2219 / shop@maammadeit.shop

Text support: 9am - 8pm EST

Please allow 24 hours for email responses

Calls during this period can be scheduled for a later date if there is no answer by leaving a brief message or text.

• Virtual Consultations:

   - Virtual consultations available through FaceTime, Zoom, and Google Meet.

   - To schedule a virtual consultation, contact us during our regular business hours.

Privacy

   Welcome to Maam Made It! At Maam Made It, we value your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your information when you interact with our website, products, or services. By accessing or using Maam Made It's website, products, or services, you consent to the practices described in this Privacy Policy.

Personal Information:

   - Contact Information (e.g., name, email address, phone number)

   - Billing and Payment Information (e.g., credit card details)

   - Shipping Address

   - Profile Information (e.g., username, profile picture)

Usage Information:

   - Browsing History

   - Device Information (e.g., IP address, browser type, operating system)

   - Cookies and Similar Technologies 

We use your information for the following purposes:

   - To process and fulfill orders

   - To provide customer support

   - To improve our products and services

   - To send marketing communications (with your consent)

   - To ensure the security and integrity of our services

   - To comply with legal obligations

Maam Made It uses cookies and similar technologies to enhance your browsing experience. These technologies collect information such as your IP address, browser type, and browsing behavior. You can manage your cookie preferences through your browser settings.

We may share your information with:

   - Service Providers: We engage third-party service providers to assist with various aspects of our business, such as payment processing and shipping.

   - Legal Compliance: We may disclose information to comply with legal obligations, respond to requests from law enforcement, or protect our rights and the safety of others.

You have the right to:

   - Access, correct, or delete your personal information

   - Withdraw consent for marketing communications

   - Object to the processing of your data

   - Request data portability

   - Lodge a complaint with the relevant data protection authority

We take security seriously and implement reasonable measures to protect your information. However, no method of data transmission or storage is entirely secure, so we cannot guarantee absolute security.Maam Made It reserves the right to update this Privacy Policy as needed. We will notify you of any material changes, and the updated Privacy Policy will be posted on our website with the effective date.If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at shop@maammadeit.shop. 

By using Maam Made It's website, products, or services, you acknowledge that you have read and understood this Privacy Policy.

International Shipping Information 

   At Maam Made It, we appreciate your interest in our products. Please note that we currently offer shipping services exclusively within the United States of America. We do not ship to international destinations.  We are committed to providing fast and reliable shipping services to customers within the USA. All orders placed on our website will be processed and shipped within the USA.

Order Processing Time 

   All orders placed on our website have a standard processing time of 24 hours. This processing time allows us to prepare and fulfill your order with care and attention to detail. If you need to make changes to or cancel your order, please contact us as soon as possible by sending an email to shop@maammadeit.shop. You have a 24-hour window from the time you place your order to request changes or cancellations. We understand that circumstances can change, and we're here to assist you. In your email, please include your order number and clearly state your requested changes or cancellation. If you request changes or a cancellation within the 24-hour processing window, we will do our best to accommodate your request. This may include modifying your order or initiating a refund. Please note that once your order has been processed and shipped, changes or cancellations may not be possible. We will respond to your email promptly to confirm any changes or cancellations made to your order. If you do not receive a confirmation email within a reasonable timeframe, please contact us again to ensure that your request has been processed. If you have any questions or need further assistance regarding your order, please don't hesitate to contact us at shop@maammadeit.shop. We're here to help. By placing an order with Maam Made It, you agree to abide by our order processing and order changes policy. We appreciate your business and look forward to serving you.

Orders and Payment

   Orders can be placed through our website or other designated channels. Payment must be made in full at the time of order placement. We accept various payment methods; details can be found on our website.

Shipping/Delivery Protection Policy with Signature Requirement

At Maam Made It, we are dedicated to providing the best possible shopping experience for our customers, which includes ensuring the safe and secure delivery of your orders. To give you peace of mind, we offer a Shipping and delivery Protection option with a delivery signature requirement for a fee. Please read our policy to understand how this service works.

Shipping and delivery Protection Option:

- During the checkout process, you have the option to select our Shipping and delivery Protection for a fee.

- By selecting this option, your order will be sent with a delivery signature requirement, providing added security.

Delivery Signature Requirement:

- Orders protected with Shipping and delivery Protection require a signature upon delivery.

- This signature requirement is in place to confirm that you have received your package, ensuring safe and reliable delivery.

Protection from Lost or Stolen Orders:

- If your order, protected with Shipping and delivery Protection, is marked as "delivered" but you did not sign for it and did not receive it, please follow these steps:

   1. Notify us within 24 hours of the "delivered" status.

   2. We will initiate an investigation, which may take up to 5-7 business days.

   3. After or during the investigation, we will discuss a resolution with you. This may include a reshipment of your order with a required signature or a discount on your next order.

Customers Who Don't Select Shipping and delivery Protection:

- If you do not select the Shipping and delivery Protection option at checkout, your order will not have the signature requirement.

- In this case, the only available resolution option for issues related to non-receipt of the order would be a reshipment of the order with a required signature, or an e-gift card in the amount of your order.

- For customers who have not selected Shipping and delivery Protection, you must notify us within 24 hours of a "delivered" status to initiate the resolution process as an investigation will still take place that can take up to 3-5 business days.

Questions or Assistance:

- If you have any questions or need assistance with our Shipping and delivery Protection policy or with selecting this option, please contact us at shop@maammadeit.shop. We are here to assist you.

By placing an order with Maam Made It and choosing our Shipping and delivery Protection, you acknowledge and agree to abide by this policy. Your satisfaction and the secure delivery of your orders are our top priorities.

Shipping and Delivery Policy 

   Standard Shipping (3-5 Business Days): All orders placed with Maam Made It default to standard shipping, which is fulfilled using the United States Postal Service (USPS). Express Shipping (1-3 Business Days): For faster delivery, you have the option to select express shipping, which is fulfilled using either USPS or United Parcel Service (UPS). We offer local deliveries to our valued customers within the Charleston area. Local deliveries aim to provide you with the quickest service possible which is within 24-48  hours after the 24 hour hold time for any cancellation or modification that you may request. Delivers are not on weekends. If you are wanting same day delivery please contact Maam Made It in any way with your Order number for inquiry. Deliveries are only for local areas in South Carolina such as Bonneau, Saint Stephan, Alvin, Russellville, Pineville, Moncks Corner, Goose Creek, Hanahan, Ladson, Cane Bay, Summerville, North Charleston, and Charleston. If you prefer UPS over USPS for your order, please notify us by including a message in the "Add a Note" section during the checkout process or by emailing us at shop@maammadeit.shop. We will do our best to accommodate your shipping carrier preferences based on your request.  All orders are processed within 24 hours after payment is received. Orders placed on weekends or holidays will be processed on the next business day. Standard Shipping: You can expect your order to arrive within 3-5 business days from the date of shipment. Express Shipping: If you choose express shipping, your order will typically arrive within 1-3 business days from the date of shipment. Once your order ships, you will receive a shipping confirmation email with a tracking number, allowing you to monitor the progress of your delivery. If your order is lost or significantly delayed, please contact us at shop@maammadeit.shop. We will work diligently to resolve the issue and provide assistance in locating your order. Shipping times and costs may vary depending on location and product availability. Customers are responsible for providing accurate shipping information as every order has 24 hours after placement to be modified or canceled.

Package Delivery and Resolution Policy

Maam Made It kindly requests that you promptly notify us 24 hours after your package is marked as delivered to inform us that your order didn’t arrive. This notification should be sent to shop@maammadeit.shop and must include the order number and tracking number. An investigation may take up to 5-7 business days. In the event that the investigation does not resolve the issue to your satisfaction, you have the option to request a reship for your order or an egift card in the amount of your order. Please be aware that reshipping is not a standard option. 

Returns, Refunds, Damaged Orders

   In most cases we do not offer refunds for products purchased from Maam Made It. All sales are final. We encourage customers to review their orders carefully before completing the purchase. 

In the rare event that your order arrives damaged, we ask that you notify us within 24 hours of receiving your delivery. To report damages, please follow these steps:

1. Take clear photos of the damaged product(s) and packaging.

2. Send an email to shop@maammadeit.shop with the subject line "Damaged Order - [Your Order Number]".

3. Attach the photos and provide a detailed description of the damage in the email.

Once we receive your notification of damages, we will review the provided information. If the damage is confirmed, we will take the appropriate steps to address the issue, which may include sending a replacement product or offering a store credit for the damaged item(s).

- Damaged item(s) must be reported within 24 hours of delivery to be eligible for resolution.

- We reserve the right to request additional information or documentation to process a damage claim.

- Maam Made It is not responsible for damages that occur after the 24-hour notification window.

By making a purchase from Maam Made It, you acknowledge and agree to abide by this return policy.

For any questions or concerns regarding our return policy, please contact us at shop@maammadeit.shop. 

Products and Services

   Maam Made It offers handmade crafts, gifts, and other related products and self taught information on business. Product descriptions and prices are subject to change without notice. We reserve the right to discontinue any product or service at any time.

Spam Emails 

   At Maam Made It, we strive to provide timely and essential information to our valued customers through email communication. To ensure you receive all important messages from us, we kindly request that you regularly check your spam or junk email folders for our business-related emails. We use email to convey various types of information, including order confirmations, shipping notifications, important updates, promotions, and customer support responses. It is essential for our customers to receive these emails promptly to stay informed about their orders and benefit from exclusive offers. Sometimes, automated email systems may mistakenly categorize legitimate emails as spam or junk due to various factors, including sender reputation, content, or email server configuration. 

How to Check Your Spam or Junk Folder:

- To ensure you don't miss any important emails from us, please take the following steps to check your spam or junk folder in your email client:

   1. Open your email application or webmail service.

   2. Look for a folder labeled "Spam," "Junk," or "Bulk."

   3. Review the emails in this folder for messages from Maam Made It.

   4. If you find our emails there, mark them as "Not Spam" or "Not Junk" to help your email client recognize them as safe.

To further improve the delivery of our emails to your inbox, consider adding our email address (shop@maammadeit.shop) to your email client's "Safe Senders" or "Whitelist.

If you believe you are not receiving our emails or have any concerns regarding email communication, please contact us at shop@maammadeit.shop.  We are here to assist you and ensure you have a seamless experience with Maam Made It.

Candle Melt Policy 

   At Maam Made It, we are committed to delivering high-quality candles to our valued customers while ensuring their integrity and condition during transit. To achieve this, we have established specific shipping days and weather considerations for candle shipments. 

- Candles are shipped on the following days:

- Mon - Wed

- We carefully select these shipping days to minimize the time candles spend in transit.

Candle shipments on Thursdays are subject to weather conditions. We monitor local weather forecasts to ensure that candles are not exposed to excessive heat during transit. If we determine that weather conditions pose a risk of melting or damage to your candles, we may delay the shipment to the next available shipping day (Monday or Wednesday) when conditions are more favorable. Candles are not shipped on weekends (Friday, Saturday, or Sunday) to avoid extended periods of transportation during which candles could be exposed to extreme temperatures.

Monday Pop-up Deal Policy 

   At Maam Made It, we deeply value our loyal customers and want to show our appreciation by offering exclusive Monday pop-up deals. To access these special offers and coupon codes, customers are invited to subscribe to our SMS text and email notifications. 

To receive Monday pop-up deals and exclusive coupon codes, you can subscribe in one of two ways:

   1. Email Subscription: Sign up for our email newsletter through our website to receive notifications.

   2. To sign up for SMS Text notifications please visit the homepage of Maam Made It as steps are provided.

Subscribers to our SMS text and email notifications will receive exclusive coupon codes for use during Monday pop-up deals. These coupon codes are intended exclusively for our subscribers as a token of appreciation for their support. Coupon codes provided in Monday pop-up deal notifications are for the personal use of the subscriber only. Sharing of these codes with non-subscribers is discouraged, as these deals are designed as a special benefit for those who go the extra mile to support our company. Orders placed using coupon codes provided in Monday pop-up deal notifications without being a subscriber will be subject to review. If the customer who placed the order does not subscribe to our SMS text or email notifications within 24 hours after order placement, the order may be canceled, and the coupon code invalidated.

Gift Order Request

   At Maam Made It, we understand the significance of personal touches when sending gifts to your loved ones. To enhance your gifting experience, we offer the option for you to add a personalized gift message and specify the color of the packaging paper for your order. Please read our policy to understand how this service works.
Adding a Gift Message:
- On the cart page, before proceeding to checkout, you have the option to include a personalized gift message with your order.
- Simply click the "Add Gift Message" button to access the text box, where you can type your heartfelt message. Your message will be included with the gift.
Selecting Packaging Paper Color:
- You can also choose the color of the packaging paper that will be used to wrap your order.
- We offer a range of color options to add a unique and visually pleasing touch to your gift.
Gift Message and Packaging Paper Note Deadline:
- Please ensure that you add your gift message and specify the packaging paper color before proceeding to checkout.
- Once your order is placed and processed, changes to these preferences may not be possible.
Questions or Assistance:**
- If you have any questions or need assistance with adding a gift message or specifying the packaging paper color, please don't hesitate to contact us at shop@maammadeit.shop. We are here to help.

Invoice Policy

   A non-refundable fee of $10 will be charged to customers who fail to cancel or reschedule their appointments at least 24 hours in advance. This fee can be applied as a credit towards future purchases of our products and services.

1. For all customers, payment is due within 7 business days from the date of the invoice.

2. Customers who have communicated with the owner and established a specific payment date will have a grace period of 3 business days beyond the agreed-upon date to make payment.

3. Failure to make payment within the specified timeframes will result in the cancellation of the customer's order and/or service.

Business Partner Policy

-50% off future orders over $50: Access incredible savings on our wide range of products.

-Free shipping and delivery to local areas: Enjoy the convenience of doorstep delivery without any extra cost.

-Special customer code: You will receive a unique code that is exclusively yours. Please keep this code confidential as it is meant solely for your use. Sharing this code with others will result in cancellation of their orders. Have to be signed into your account to use code as they are assigned to you and you only

Payment Policy:

- Payment for orders must be made in full before processing begins, unless a payment plan has been discussed and agreed upon at checkout.

- Invoices are due within 2 weeks from the date of purchase. Failure to make payment within this timeframe may result in delays in processing your order.

Lost Code Retrieval Policy:

- If a customer misplaces or loses the email containing their order confirmation or any relevant codes, they can retrieve it by signing into their account on our website.

- Upon signing in, customers can navigate to their profile card, where they will find a record of their past orders and associated codes.

- Customers can then access the necessary information, including order details and codes, for their reference or contact us in any way for assistance.